Springforward, Inc. is committed to protecting the privacy and accuracy of personal information. As such, we embrace the Fair Information Privacy Principles (FIPPs) when it comes to you, your personal data, and how your personal data is used. These principles are as follows:
Collection Limitation: Collection of your personal data is limited to only what is necessary.
Data Quality: Collection of your personal data should be accurate, complete, and current.
Purpose Specification: The purpose for collection of your personal data will be disclosed before collection and upon any change.
Use Limitation: Your personal data will not be disclosed other than for the purpose specified.
Security Safeguard: Your personal data is protected with reasonable safeguards.
Openness: You will be informed of our privacy policies and practices.
Individual Participation: You will know about your rights (access, opt-out, correction, challenge).
Accountability: We are accountable for abiding by our own privacy policies.
Types of Data We Collect
Contact Data: We may process data enabling us to get in touch with you. The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you and/or your employer. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.
Account Data: We may process your website user account data. The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings, and marketing preferences. The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website. If you log into our website using a social media account, we will obtain elements of the account data from the relevant social media account provider.
Transaction Data: We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website. The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.
Communication Data: We may process information contained in or relating to any communication that you send to us or that we send to you. The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
Usage Data: We may process data about your use of our website and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.
Why We Collect Your Personal Data
Operations: We may collect your personal data for the purposes of operating our website, the processing and fulfillment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation and credit control. The legal basis for this processing is our legitimate interest, namely the proper administration of our website, services and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Publications: We may process account data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is consent or our legitimate interests, namely the publication of content in the ordinary course of our operations or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Relationships and communications: We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.
Direct marketing: We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is consent or our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.
Research and analysis: We may process usage data and/or transaction data for the purposes of research and analyzing the use of our website and services as well as researching and analyzing other interactions with our business. The legal basis for this processing is consent or our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
Record keeping: We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this notice.
Security: We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
Insurance and risk management: We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
Legal compliance and vital interests: We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
Sharing Your Personal Data
Insurance providers: We may disclose your personal data to our insurers and/or professional advisors when necessary for the purpose of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
Hosting service providers: Your personal data, held in our website database, will be stored on the servers of our hosting services providers.
Suppliers and subcontractors: We may disclose your personal data to our supplier and subcontractors insofar as reasonably necessary for the purposes of providing agreed upon services.
Payment service providers: Financial transactions relating to our website and services are or may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
Legal authorities: We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary or the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Your Rights
Fair Information Privacy Principles (FIPPS) ensure you have certain rights as it relates to your personal information (subject to certain limitations and exceptions):
You may exercise any of your rights in relation to your personal data by written notice to us using the Contact Us form.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.